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We work hard to stay on schedule but sometimes things come up out of our control — if your timeline shifts, we’ll always let you know in advance.
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Invoices & Payments
E-transfer is preferred and can be sent to work@insequencereno.ca.
If your bank has a per-transfer limit, multiple e-transfers are fine and won't affect your early-bird credit.
Payment can also be made by cheque payable to INSEQUENCE Design Build Inc., or by credit card by following the payment link in your invoice. Note that credit card payments are subject to a 3% processing fee.
Timely payments are appreciated to help avoid any interruption of service or project delays.
If you have any questions, call or text us at 647-295-9459.
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Warranty & owner's manual
The owner's manual covers everything you need to know to maintain the beauty and performance of your home — your warranty, company contacts, product details, and season-by-season maintenance guides, all in one place.
This will be available to view after the build on select projects.
Open your manualUrgent issues (HVAC, electrical, roofing, plumbing) are addressed within 24–72 hours; non-critical items within 30 days.
Urgent repairs are issues that need immediate attention and response — items such as HVAC, electrical, roofing, and plumbing.
Non-critical repairs are those that add to the appeal and aesthetics of a home without posing an immediate compromise to its safety, functionality, or property value — items such as landscaping, flooring, painting, and millwork.